NICE inContact Log Collector - beta

#3.33 / 3 rate

NICE inContact Log Collector - beta

250 users

2021-10-07

Team SERPA

Extension Information

5 star
33%
4 star
0%
3 star
33%
2 star
33%
1 star
0%

Supported Languages

Permissions

Hot Permissions

Description

Collects log files to troubleshoot NICE inContact agent issues.

Reviews

Pa*****
Pa*****

Would appreciate instructions on how to activate and take advantage of. Best I could find was link from NICE Community (see below). Was able to get service worker from Inspect Views but not cxoneAgentWebRTC.html so not sure if its a configuration but we are using CXOne Agent, not MAX. Any help is appreciated. Thank you. https://community.niceincontact.com/s/article/Collect-logs-for-CXone-Agent-Chrome-extension

Aa*****
Aa*****

Handy app for log collection for NICE Engineers. Now supports CXone Agent app browser version! Improvement opportunities - Please add support for CXone Agent Embedded for ServiceNow. - Please add an auto recording option when CXone Agent is opened - Please add a prompt to resume recording after stopping and downloading the log files.

Ja*****
Ja*****

Great, easy to use extension to simplify the collection of agent logs for vendor support.

Similar extensions

CXone Guide Plugin
CXone Guide Plugin

cxonemoxieguide

CXone Agent Extension
CXone Agent Extension

agentupdates

SAML-tracer
SAML-tracer

SimpleSAMLphp

HAR/JSON viewer
HAR/JSON viewer

Savr Goryaev

CXone Agent Click-to-Dial
CXone Agent Click-to-Dial

agentupdates

HarCreator
HarCreator

https://harviewer.com

CXone Guide Extension
CXone Guide Extension

cxonemoxieguide

HAR Recorder
HAR Recorder

nishantmc

NICE CXone ScreenAgent Extension
NICE CXone ScreenAgent Extension

NICE CXone

Glean
Glean

https://www.glean.com/

CXone Agent Noise Cancellation
CXone Agent Noise Cancellation

agentupdates

RingCentral Contact Center Voice
RingCentral Contact Center Voice

RingCentral